bengaliwin's Privacy Policy

bengaliwin ("we", "our") operates a safe and reliable online gaming platform for users in Bangladesh. This privacy policy explains how bengaliwin collects your personal information, the purposes for which that information is used, who it may be shared with, and how you can maintain control over your information.

By using bengaliwin's services you agree to the terms described in this privacy policy. If you do not agree with any term in this policy, please refrain from using our platform. For any questions you may contact our support team.

1 What Information We Collect

bengaliwin collects various types of information to provide and improve its services. This information comes from two main sources: directly from you and automatically through your use of the platform.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• National ID or passport number (when identity verification is required)
• Residential address
• Login credentials (username and password — stored in encrypted form)

1.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and language settings
• Session duration, page visit records, and click patterns
• Deposit, withdrawal, and betting history
• Information collected through cookies and similar tracking technologies

2 Purposes for Using Your Information

bengaliwin uses your information for the following legitimate purposes. We never use your information for unrelated purposes without your consent.

• Account creation and management: Completing the registration process and keeping your profile active.
• Identity and age verification: Confirming that the user is at least 21 years old.
• Financial transaction processing: Completing deposits and withdrawals and preventing fraud.
• Providing customer support: Helping resolve your questions or issues.
• Meeting legal obligations: Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Platform improvement: Analysing user experience to improve services.
• Ensuring security: Preventing unauthorised access and cyber attacks.
• Relevant service communications: Sending important account-related notifications.

3 Data Sharing Policy

bengaliwin does not sell your personal information to third parties. Information may be shared in the limited circumstances listed below:

3.1 Service Provider Partners

Information may be shared to the extent necessary with payment gateway, IT infrastructure, and customer support software providers. These partners operate under strict confidentiality agreements.

3.2 Legal Requirements

We may be legally required to provide information in response to a valid court order or request from a government authority. We always provide only the minimum information necessary.

3.3 Fraud Prevention

Information may be shared with security partners in specific circumstances to maintain platform security and prevent fraudulent activity.

4 Data Security Methods

bengaliwin follows the highest industry standards to protect your information. Our security framework includes:

• SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption.
• Two-factor authentication (2FA): The option to add an extra layer of security to your account.
• Encrypted database: Stored information is always kept in encrypted form.
• Regular security audits: Periodic security reviews conducted by third-party experts.
• Access controls: Only authorised staff can access the information they need.
• Firewall and intrusion detection: Active monitoring to prevent cyber attacks and unauthorised access.

Although we make every effort, it is not possible to guarantee 100% security over the internet. We therefore ask you to keep your password secure and to notify us immediately if you notice any suspicious activity.

5 Cookie Policy

The bengaliwin platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for core functionality.
• Functional cookies: Used to remember your preferred language and settings.
• Analytical cookies: Used to understand and improve website usage.

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the platform.

6 Data Retention Period

bengaliwin retains your information only for as long as it is necessary. The criteria for determining retention periods are set out below:

• Active account data: For the full period the account remains active.
• After account closure: Financial and identity-related information for a minimum of 5 years as required by law.
• Transaction records: For the period specified under Anti-Money Laundering regulations.
• Customer support communications: Up to 2 years from the date the issue was resolved.

When the retention period ends, information is securely deleted or anonymised.

7 Your Rights

As a bengaliwin user you have the following rights. To exercise these rights please contact our support team.

7.1 Right to Access Your Information

You can find out at any time what information bengaliwin holds about you. We will provide the information within a reasonable time after your request.

7.2 Right to Correct Your Information

If any information on your account is incorrect or incomplete you may request that it be corrected. We will update it in the shortest possible time.

7.3 Right to Delete Your Information

In certain circumstances you may request that your information be deleted. However, information retained under legal obligations falls outside this right.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. If your objection is valid we will stop that processing.

7.5 Right to Data Portability

You can receive your information in a structured, commonly used format. This helps you transfer your information elsewhere if needed.

8 Protection of Minors

bengaliwin is for persons aged 21 and over only. We do not knowingly collect information from any minor. Age verification at registration is mandatory.

If we learn that information has been collected from a minor, we will immediately close that account and delete the information collected.

9 International Data Transfers

bengaliwin's servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we will ensure that:

• The destination country has adequate data protection arrangements in place.
• The transfer is protected by a data transfer agreement.
• The receiving party is bound to follow bengaliwin's privacy standards.

10 Third-Party Links and Services

Our platform may reference certain third-party services, such as payment service providers (bKash, Nagad, Rocket, Upay). These services have their own privacy policies which are outside bengaliwin's control.

We recommend that you review the privacy policies of these third parties. bengaliwin is not responsible for the information practices of these third parties.

11 Policy Changes

bengaliwin may update this privacy policy from time to time. Depending on the nature and extent of the changes, we will notify you in the following ways:

• For minor changes: by updating the "Last Updated" date at the top of this page.
• For major changes: by sending a notification to your registered email and/or displaying a notice on the platform.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We therefore recommend that you review this policy regularly.

12 Complaints and Contact

For any questions, concerns, or complaints regarding the protection of your information, please contact bengaliwin's support team. Our team is committed to resolving your issues promptly.